FAQ
Frequently Asked Questions (FAQ) – Hizbiotics
✅ 1. Do you deliver all over Pakistan?
Yes! We deliver across Pakistan using trusted courier partners.
✅ 2. How long does delivery take?
Delivery time depends on your city:
📍 Major cities: 2–4 business days
📍 Other cities/remote areas: 3–6 business days
✅ 3. Do you offer Cash on Delivery (COD)?
Yes, we offer COD across Pakistan (except a few remote areas where courier service may be limited).
✅ 4. What are the shipping charges?
Shipping charges (if any) are shown at checkout.
Sometimes we offer Free Delivery on promotions or minimum order amounts.
✅ 5. Can I cancel my order?
Yes, you can cancel your order within 2 hours of placing it or before dispatch.
Once dispatched, cancellation is not possible.
✅ 6. Can I return or exchange a product?
Due to the nature of skincare products, we only accept return/exchange if:
✅ product is damaged
✅ product is wrong
✅ product is expired
✅ missing items
📌 You must report within 24 hours of delivery.
✅ 7. Do you accept returns for opened or used products?
❌ No. We do not accept returns for used or opened products.
✅ 8. What if my skin reacts to the product?
Every skin is different. We strongly recommend doing a patch test first.
If irritation occurs:
✅ stop use immediately
✅ wash the area
✅ consult a doctor if needed.
✅ 9. Are Hizbiotics products safe for sensitive skin?
Our products are designed with safe, skin-friendly ingredients, but sensitive skin differs person to person.
✅ Patch test is essential.
✅ 10. Are your products approved by doctors?
Hizbiotics is doctor-founded, and we focus on safe formulation practices.
However, our products are cosmetic skincare products, not medical treatments.
✅ 11. How can I contact Hizbiotics support?
You can contact us anytime via:
📩 Email: hizbiotics@gmail.com
📞 WhatsApp: [+923135893555]